Informativa sulle spedizioni

SHIPPING POLICY

Last updated: September 26, 2026

At FiitPower, we do our best to prepare and ship your orders quickly and under the best possible conditions.

1. Order Processing and Shipping

Orders are generally prepared and shipped within 24 to 48 hours after they have been confirmed and paid for.

This timeframe refers to the time required to process, prepare, and hand over your package to the carrier. It does not include the carrier’s delivery time to your address.

Orders placed during weekends, public holidays, or periods of high activity may require additional processing time.

2. Order Confirmation

After placing an order, you will receive an order confirmation email at the address provided during checkout.

If you do not receive this email, we recommend checking your spam or junk mail folder or contacting us at:

contact@fiitpower.com

3. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing delivery information and, when available, a tracking number.

Tracking information may take some time to become active after the package has been handed over to the carrier. If tracking information is not immediately available, we recommend waiting before contacting us.

4. Delivery Times

Delivery times may depend on several factors, including:

  • The delivery address
  • The carrier used
  • Product availability
  • Periods of high activity
  • Possible customs inspections
  • Weather conditions or exceptional events

Delivery times are estimates and may vary. The 24- to 48-hour processing and shipping timeframe does not guarantee delivery within the same period.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Képilia cannot be held responsible for delays, returns, or additional fees resulting from an incorrect, incomplete, or modified address after the order has been shipped.

If you notice an error in your delivery address, please contact us as soon as possible at:

contact@kepilia.com

We will do our best to modify the address before shipment. However, an address change cannot always be guaranteed.

6. Delayed, Lost, or Marked-as-Delivered Packages

If your package is delayed, lost, or marked as delivered even though you have not received it, please contact us at:

contact@fiitpower.com

We may ask you to provide your order number, delivery address, and any other relevant information so that we can investigate the situation with the carrier.

When necessary, an investigation may be opened with the carrier. The resolution time may depend on the carrier’s procedures.

7. Damaged Packages

If you receive a visibly damaged package, we recommend taking photographs of the package and its contents before using the product.

Please contact us promptly at:

contact@fiitpower.com

Include your order number, photographs, and any relevant information so that we can review the situation and offer an appropriate solution.

8. Packages Returned to the Sender

A package may be returned to the sender if it is not collected, if the address is incorrect or incomplete, or if delivery could not be completed.

If the package is returned to us, we may contact you to arrange a new shipment. Additional fees may apply when the return results from an incorrect address provided by the customer or failure to collect the package.

9. Shipping Fees

Applicable shipping fees are displayed at checkout before payment is confirmed.

Shipping fees may vary depending on the country, delivery address, order weight, and selected shipping method.

10. International Shipping and Customs

For international deliveries, customs duties, taxes, or additional fees may be imposed by the authorities in the destination country.

Any such fees are generally the customer’s responsibility unless otherwise stated at checkout.

Képilia cannot be held responsible for delays related to customs inspections or import procedures.

11. Shipping Restrictions

Certain destinations may be subject to shipping restrictions or may not be served.

If an order cannot be shipped to the address provided, we will contact you to offer an appropriate solution.

12. Exceptional Delays

Delays may occur due to events beyond our control, including:

  • Strikes
  • Severe weather conditions
  • Carrier-related issues
  • Technical failures
  • Public health events
  • Customs restrictions
  • High demand or promotional periods

In such situations, we will do our best to keep you informed and ensure that your order is shipped as soon as reasonably possible.

13. Contact

For any questions regarding the shipping or delivery of your order, you can contact us at:

contact@fiitpower.com