Termini e condizioni del servizio

RETURN AND REFUND POLICY

Last updated: September 26, 2026

At Képilia, we want you to be satisfied with your purchase. If you do not achieve any results with the product under the conditions set out in this policy, you may request a refund within 60 days of receiving your order.

1. 60-Day Money-Back Guarantee

You may request a refund if the product has not produced any results for you after being used in accordance with the instructions provided.

The request must be submitted no later than 60 calendar days from the date you received your order.

This guarantee applies only when the product has not produced the expected results. It does not apply to requests based on a change of mind, misuse, improper use, or failure to follow the instructions.

2. Eligibility Requirements

To be eligible for a refund, you must:

• Have purchased the product from our official website
• Submit your request within 60 days of receiving your order
• Provide your order number
• Provide the email address used when placing the order
• Have used the product in accordance with the instructions
• Clearly explain the circumstances of your request
• Provide any information reasonably necessary to review your request

We may request additional information to verify the order and the use of the product.

3. Eligible Products

The money-back guarantee applies only to products purchased directly from our official website.

Products purchased from a reseller, marketplace, or another website must be subject to a request made directly to the relevant seller.

4. Damaged or Defective Products

If you receive a product that is damaged, defective, or different from the one you ordered, you must contact us as soon as possible at:

contact@kepilia.com

We recommend including photographs or any other relevant information to help us review the situation.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

5. Refund Request Procedure

To request a refund, send an email to:

contact@kepilia.com

Your request must include the following information:

• First and last name
• Email address used when placing the order
• Order number
• Date the order was received
• Reason for the request
• Description of your experience with the product
• Any relevant information or supporting documentation

An incomplete request may result in additional processing time.

6. Review of the Request

Each request is reviewed individually.

We may verify that:

• The order was placed through our official website
• The request was submitted within the 60-day period
• The product was used in accordance with the instructions
• The request concerns the product not producing the expected results
• The information provided is accurate and sufficient

We reserve the right to refuse a request when the conditions of this policy are not met, including in cases of fraud, misuse of the guarantee, or inaccurate information.

7. Decision and Processing Time

After receiving your request and the necessary information, we will notify you of our decision by email.

Processing may take several business days, particularly when additional information is required.

If your request is approved, the refund will be issued to the payment method used for the order, unless this is technically impossible or otherwise agreed.

8. Refund Timing

Once a refund has been approved, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

Képilia cannot be held responsible for additional delays caused by banks or payment providers.

9. Shipping Costs

Initial shipping costs may be refunded only when required by applicable law or when expressly confirmed upon approval of your request.

Additional costs related to express delivery or a specific service may not be refundable.

10. Product Returns

When returning the product is necessary, we will provide the applicable instructions by email.

You must not return a product before receiving our instructions.

Products must be returned in the required condition and with the information necessary to identify the order. Return shipping costs may be your responsibility, unless the product is defective, damaged upon delivery, or applicable law provides otherwise.

11. Statutory Right of Withdrawal

In addition to this 60-day commercial guarantee, you may have a statutory right of withdrawal where provided by applicable law.

This right may generally be exercised within 14 days of receiving the product, subject to the exceptions provided by law.

Certain exceptions may apply to products that have been opened, unsealed, or that cannot be returned for hygiene or health protection reasons.

This policy does not limit your statutory consumer rights.

12. Exchanges

We generally offer refunds rather than exchanges.

If you would like to receive a different product, you may contact us at:

contact@kepilia.com

We will review your request based on the circumstances and product availability.

13. Multiple-Product Orders

When several products have been purchased in the same order, the refund request must specify which products are concerned.

The guarantee may be reviewed separately for each product, depending on the applicable conditions and the information provided.

14. Misuse of This Policy

We reserve the right to refuse or limit requests when we identify abusive, repeated, or fraudulent use of this policy.

This may include:

• Providing false or misleading information
• Repeatedly submitting unjustified requests
• Using the product contrary to the instructions
• Requesting a refund after reselling the product
• Any attempt to commit fraud or circumvent the procedure

15. Changes to This Policy

We may modify this Return and Refund Policy to reflect changes to our products, services, or legal obligations.

The most recent version will be published on this page with its updated date.

Requests submitted before a change will generally be reviewed according to the version of the policy applicable at the time of purchase, subject to applicable legal requirements.

16. Contact

For any questions regarding returns, refunds, or the application of this policy, you may contact us at:

contact@kepilia.com