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SHIPPING POLICY

Last updated: September 26, 2026

At FiitPower, we do our best to prepare and ship your orders quickly and under the best possible conditions.

1. Order Processing and Shipping

Orders are generally prepared and shipped within 24 to 48 hours after they have been confirmed and paid for.

This timeframe refers to the time required to process, prepare, and hand over your package to the carrier. It does not include the carrier’s delivery time to your address.

Orders placed during weekends, public holidays, or periods of high activity may require additional processing time.

2. Order Confirmation

After placing an order, you will receive an order confirmation email at the address provided during checkout.

If you do not receive this email, we recommend checking your spam or junk mail folder or contacting us at:

contact@fiitpower.com

3. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing delivery information and, when available, a tracking number.

Tracking information may take some time to become active after the package has been handed over to the carrier. If tracking information is not immediately available, we recommend waiting before contacting us.

4. Delivery Times

Delivery times may depend on several factors, including:

• The delivery address
• The carrier used
• Product availability
• Periods of high activity
• Possible customs inspections
• Weather conditions or exceptional events

Delivery times are estimates and may vary. The 24- to 48-hour processing and shipping timeframe does not guarantee delivery within the same period.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Képilia cannot be held responsible for delays, returns, or additional fees resulting from an incorrect, incomplete, or modified address after the order has been shipped.

If you notice an error in your delivery address, please contact us as soon as possible at:

contact@kepilia.com

We will do our best to modify the address before shipment. However, an address change cannot always be guaranteed.

6. Delayed, Lost, or Marked-as-Delivered Packages

If your package is delayed, lost, or marked as delivered even though you have not received it, please contact us at:

contact@fiitpower.com

We may ask you to provide your order number, delivery address, and any other relevant information so that we can investigate the situation with the carrier.

When necessary, an investigation may be opened with the carrier. The resolution time may depend on the carrier’s procedures.

7. Damaged Packages

If you receive a visibly damaged package, we recommend taking photographs of the package and its contents before using the product.

Please contact us promptly at:

contact@fiitpower.com

Include your order number, photographs, and any relevant information so that we can review the situation and offer an appropriate solution.

8. Packages Returned to the Sender

A package may be returned to the sender if it is not collected, if the address is incorrect or incomplete, or if delivery could not be completed.

If the package is returned to us, we may contact you to arrange a new shipment. Additional fees may apply when the return results from an incorrect address provided by the customer or failure to collect the package.

9. Shipping Fees

Applicable shipping fees are displayed at checkout before payment is confirmed.

Shipping fees may vary depending on the country, delivery address, order weight, and selected shipping method.

10. International Shipping and Customs

For international deliveries, customs duties, taxes, or additional fees may be imposed by the authorities in the destination country.

Any such fees are generally the customer’s responsibility unless otherwise stated at checkout.

Képilia cannot be held responsible for delays related to customs inspections or import procedures.

11. Shipping Restrictions

Certain destinations may be subject to shipping restrictions or may not be served.

If an order cannot be shipped to the address provided, we will contact you to offer an appropriate solution.

12. Exceptional Delays

Delays may occur due to events beyond our control, including:

• Strikes
• Severe weather conditions
• Carrier-related issues
• Technical failures
• Public health events
• Customs restrictions
• High demand or promotional periods

In such situations, we will do our best to keep you informed and ensure that your order is shipped as soon as reasonably possible.

13. Contact

For any questions regarding the shipping or delivery of your order, you can contact us at:

contact@fiitpower.com

RETURN AND REFUND POLICY

Last updated: September 26, 2026

At Fiitpower, we want you to be satisfied with your purchase. If you do not achieve any results with the product under the conditions set out in this policy, you may request a refund within 60 days of receiving your order.

1. 60-Day Money-Back Guarantee

You may request a refund if the product has not produced any results for you after being used in accordance with the instructions provided.

The request must be submitted no later than 60 calendar days from the date you received your order.

This guarantee applies only when the product has not produced the expected results. It does not apply to requests based on a change of mind, misuse, improper use, or failure to follow the instructions.

2. Eligibility Requirements

To be eligible for a refund, you must:

• Have purchased the product from our official website
• Submit your request within 60 days of receiving your order
• Provide your order number
• Provide the email address used when placing the order
• Have used the product in accordance with the instructions
• Clearly explain the circumstances of your request
• Provide any information reasonably necessary to review your request

We may request additional information to verify the order and the use of the product.

3. Eligible Products

The money-back guarantee applies only to products purchased directly from our official website.

Products purchased from a reseller, marketplace, or another website must be subject to a request made directly to the relevant seller.

4. Damaged or Defective Products

If you receive a product that is damaged, defective, or different from the one you ordered, you must contact us as soon as possible at:

contact@fiitpower.com

We recommend including photographs or any other relevant information to help us review the situation.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

5. Refund Request Procedure

To request a refund, send an email to:

contact@fiitpower.com

Your request must include the following information:

• First and last name
• Email address used when placing the order
• Order number
• Date the order was received
• Reason for the request
• Description of your experience with the product
• Any relevant information or supporting documentation

An incomplete request may result in additional processing time.

6. Review of the Request

Each request is reviewed individually.

We may verify that:

• The order was placed through our official website
• The request was submitted within the 60-day period
• The product was used in accordance with the instructions
• The request concerns the product not producing the expected results
• The information provided is accurate and sufficient

We reserve the right to refuse a request when the conditions of this policy are not met, including in cases of fraud, misuse of the guarantee, or inaccurate information.

7. Decision and Processing Time

After receiving your request and the necessary information, we will notify you of our decision by email.

Processing may take several business days, particularly when additional information is required.

If your request is approved, the refund will be issued to the payment method used for the order, unless this is technically impossible or otherwise agreed.

8. Refund Timing

Once a refund has been approved, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

Képilia cannot be held responsible for additional delays caused by banks or payment providers.

9. Shipping Costs

Initial shipping costs may be refunded only when required by applicable law or when expressly confirmed upon approval of your request.

Additional costs related to express delivery or a specific service may not be refundable.

10. Product Returns

When returning the product is necessary, we will provide the applicable instructions by email.

You must not return a product before receiving our instructions.

Products must be returned in the required condition and with the information necessary to identify the order. Return shipping costs may be your responsibility, unless the product is defective, damaged upon delivery, or applicable law provides otherwise.

11. Statutory Right of Withdrawal

In addition to this 60-day commercial guarantee, you may have a statutory right of withdrawal where provided by applicable law.

This right may generally be exercised within 14 days of receiving the product, subject to the exceptions provided by law.

Certain exceptions may apply to products that have been opened, unsealed, or that cannot be returned for hygiene or health protection reasons.

This policy does not limit your statutory consumer rights.

12. Exchanges

We generally offer refunds rather than exchanges.

If you would like to receive a different product, you may contact us at:

contact@fiitpower.com

We will review your request based on the circumstances and product availability.

13. Multiple-Product Orders

When several products have been purchased in the same order, the refund request must specify which products are concerned.

The guarantee may be reviewed separately for each product, depending on the applicable conditions and the information provided.

14. Misuse of This Policy

We reserve the right to refuse or limit requests when we identify abusive, repeated, or fraudulent use of this policy.

This may include:

• Providing false or misleading information
• Repeatedly submitting unjustified requests
• Using the product contrary to the instructions
• Requesting a refund after reselling the product
• Any attempt to commit fraud or circumvent the procedure

15. Changes to This Policy

We may modify this Return and Refund Policy to reflect changes to our products, services, or legal obligations.

The most recent version will be published on this page with its updated date.

Requests submitted before a change will generally be reviewed according to the version of the policy applicable at the time of purchase, subject to applicable legal requirements.

16. Contact

For any questions regarding returns, refunds, or the application of this policy, you may contact us at:

contact@fiitpower